Recruitment and Administration Manager

Location: Liverpool (office-based, with potential hybrid opportunities negotiable)

Salary: Competitive

Contract: Full-time, Permanent

About Britbet

Britbet is dedicated to delivering exceptional race-day experiences through innovative betting services and strong partnerships across UK racecourses. We’re a fast-moving, collaborative business where every team member plays a part in driving operational excellence and customer satisfaction.

The Role

As our Recruitment and Administration Manager, you will play a key role in shaping how we attract, hire, and retain talent while ensuring smooth day-to-day business operations.

You’ll manage a team of four (recruitment and administration staff), oversee recruitment processes across multiple locations, and work closely with Operations, HR, and Finance to provide efficient, people-focused support.

This is an ideal role for a confident leader who thrives on variety and enjoys balancing strategic oversight with hands-on delivery.

Key Responsibilities

Leadership and Team Management

· Lead, motivate, and develop a team of four, including recruitment and administration staff.

· Manage workload allocation, performance reviews, and professional development.

· Foster a culture of accountability, collaboration, and continuous improvement.

Recruitment and Talent Acquisition

· Partner with the Operations and HR teams to understand staffing needs across all areas.

· Manage the end-to-end recruitment process — from job posting and candidate screening to offer management and onboarding.

· Manage relationships with agencies, job boards, and recruitment platforms (e.g., Talent Funnel, Indeed).

· Monitor recruitment metrics such as time-to-hire, cost-per-hire, and staff retention; prepare quarterly reports for Finance and Operations Directors.

· Monitoring efficiencies within the recruitment admin to ensure a smooth candidate journey: Time taken to hire, onboarding, right to work documentation, contracts, etc.

· Ensure all hiring practices comply with right-to-work and data protection regulations.

Business Administration and Operations Support

· Oversee the day-to-day administration of the Liverpool head office, including office supplies, health & safety, and facilities management.

· Manage supplier and hotel contracts for centralised staffing support and travel bookings.

· Supervise cash collection and delivery coordination with G4S and ensure accurate reporting.

· Lead on customer correspondence, complaints, and follow-up processes.

· Manage uniform stock, purchase orders, and management of voucher orders

· Supervise the staff accreditation process is delivered to requirements and the relevant deadlines.

· Managing the arrangements of payment of winnings for customers who did not claim at the racecourse

· Ensuring thorough Investigations are carried out for lost ticket claims and duplicate card queries

What We’re Looking For

Essential skills & Experience

· Proven experience leading recruitment and/or administrative teams.

· Strong people management skills with experience in performance management and coaching.

· Excellent communication and stakeholder management abilities

· Proficient in Microsoft Office (Excel, Outlook, Word).

Desirable skills

· Experience using Talent Funnel or similar application tracking system (ATS)

· Background in hospitality, leisure or event based recruitment.

Why Join britbet

· Competitive Salary

· Company pension

· Private medical insurance

· Life insurance

· Cycle to work scheme

· Free on-site parking

· Referral programme

· A supportive, down-to-earth culture where your contribution truly matters