Welcome to Britbet!

We’re on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at Chester Racecourse and beyond. You’ll be right at the heart of the action, working across public, restaurant and hospitality areas at some of our 58 racecourses across the UK.

When you apply, you’ll be able to choose your most local racecourse as your ‘home course’, while also being part of a wider regional team — opening the door to opportunities at other racecourses and major fixtures.

Who are we?

Britbet is a unique partnership created by British racecourses, bringing betting to life for racegoers and racing fans alike. We deliver an exciting, customer-focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.

Who are we looking for?

· Applicants 18+

· Excellent customer service skills - 1 year experience preferred

· Ability to work with cash confidently/good mental arithmetic - 1 year experience preferred

· Confident when speaking to the general public

· Drivers/keen travellers

· Able to attend Cheltenham Festival 10th-13th March 2026 (travel pay provided)

What does the role entail?

· You will place the customer's bet/s on the betting tablets when approached

· Pay out winnings to customers who present you with a winning ticket

· Providing an excellent level of customer service

· Cash handling effectively and cashing up your till at the end of each race day

· Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) - going the extra mile to provide a pleasant, friendly experience for all

Why work for us?

· Working in a friendly and supportive environment

· A fun and fast-paced customer service role

· Competitive hourly pay and holiday pay

· Receive travel pay to work at other racecourses

· Work at some of the most prestigious racecourses and racing events in the country

· Casual work, no minimum amount of hours to complete

· Free on-site parking

Salary:

£12.40 per hour + holiday pay 13.3% = £14.04
The same rate for all ages 18+
Monthly pay

We hope to hear from you soon!